CX Masters Series

CX Masters Series
Training Courses

Learn how REAL customers solved REAL CX problems

Welcome to the CX Masters Series. This series features stories of real Genesys customers solving their CX challenges and provides you with valuable resources to help you do the same.
To learn more about the series and what you can expect from it, check out the introductory video. Or dive right in by selecting your first lesson.

2018 CX Masters Series Course #2:

Your navigation guide to cloud contact centers

Rose-Hulman’s AskRose Homework Help provides free math and science tutoring for students in grades six through 12 via phone, chat and email. As their previous CX solution could no longer meet their needs and suffered from frequent outages, Rose-Hulman decided to look for another vendor that in addition to supporting them, had a vision and a goal to be innovative.  Begin this course to learn about their transition to the cloud and find out how you can do the same.

2018 CX Masters Series Course #1:

Transform CX with intelligent routing and consolidated reporting

Red Hat, the world’s leading provider of open source software solutions for enterprises, connected 80 offices in 30 countries to transform their customers’ experiences. With contacts and platforms spread across multiple geographical locations, the customer experience was not cohesive. By implementing a cloud-based solution, they were able to provide better service with more flexibility, while positioning themselves for the future.

2018 CX Masters Series Course #1:

Transform CX with intelligent routing and consolidated reporting

Red Hat, the world’s leading provider of open source software solutions for enterprises, connected 80 offices in 30 countries to transform their customers’ experiences. With contacts and platforms spread across multiple geographical locations, the customer experience was not cohesive. By implementing a cloud-based solution, they were able to provide better service with more flexibility, while positioning themselves for the future.

More courses to come, so check back often.